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Privacy Policy

Thank you for choosing Flow for transportation. We are committed to protecting your personal data and the right to privacy. If you have any questions or problems regarding our policies or practices in relation to your personal data, please contact us via our customer support channels info@flowpl.com

When you visit our website https://www.flowpl.com and use our services, you can trust us with your personal data.

We take your privacy very seriously and in this policy we seek to explain to you in the best possible way what data we collect, how we use it, and your rights in relation to this data.

We hope that you read this policy carefully as this is an important matter and in the event that there are any terms in this privacy policy that you do not agree to, please stop using our site and services.

This privacy policy applies to all data collected through various channels such as websites, phones, social media platforms, applications, related services, sales, marketing, surveys or marketing events…etc.

We refer to them collectively in this policy. Please read this privacy policy carefully as this will help you in making decisions about sharing your personal data with us.

What data do we collect?
We collect personal data that you provide to us such as your name, address, contact information and identification number.

We also collect personal data that you voluntarily provide to us when you express an interest in obtaining data about us or when using our products or services.

The personal data we collect depends on the context of your interactions with us. The personal data we collect may include:
Name and Contact Data We collect your name, email address, postal address, phone numbers and other similar contact data.
Credentials – security information used for authentication and account entry

– Payment data – We collect data necessary to perform payments such as IBAN number and make payments

All personal data you provide must be true, complete and accurate and you must inform us of any changes in such data.
Certain data such as IP and/or browser addresses, hardware characteristics, preferred language, country location, geographic location and operating system are collected automatically when you visit our website.

How do we use your data?
We process your data for the purposes of business interest, implementation of our contract with you, compliance with our legal obligation and your consent.

We use the data you provide to us to:
– Facilitate creating an account
– Delivery of our products and services
– Receive and make payments
– Mail Recommendations
– Questionnaires and suggestions
– Communications
– End User Communications
– Protecting our website
– Monitoring and preventing fraud/theft
– Enforce the terms, conditions and policies
– Business purposes
– data analysis, directions for evaluating the service provided by us
– Responding to requests from legal authorities

Will your data be shared with anyone?
We only share data in the following cases

Legal Obligations – We can disclose data where there is a legal requirement to do so in order to comply with applicable laws, request government agencies, lawsuits, court orders, and request law enforcement agencies Legal Rights – We disclose data that we believe is necessary to investigate, prevent, or take action against potential fraud/theft, potential safety-threatening situations, illegal activities, or any prosecution involved in them.

Suppliers, consultants and other third parties who provide the service to us and require access permissions to carry out their work.

Do we use Google Maps?
Yes, we use Google Maps for the purposes of providing better service.

Is your data transferred internationally?
Yes, we may transfer, store and process your data in countries other than your own. However, we will take the necessary measures to protect your personal data in accordance with this Privacy Policy and the applicable law of the country.

How long do we keep your data?
We will retain your data for as long as it is necessary to carry out the practical and legal needs of the service in accordance with applicable law. Any information will be stored and isolated from any further processing until deletion is possible.

How do we maintain the safety and security of your data?
We have appropriate organizational and technical security measures designed to protect the security of any personal information we process. However, we cannot guarantee that the Internet is 100% secure.

What are your rights regarding privacy? You have the right to review, change or terminate your account at any time by contacting us. In some countries, if you believe that we are processing your personal information illegally, you also have the right to complain to the data protection supervisor in the country. If you terminate your account with us, some data will be kept in our files to prevent fraud, assist in any investigation, enforce the terms and conditions and comply with any legal requirements.

Do we update this policy?
Yes, we will update this policy as necessary and comply with relevant laws. You will be monitored for updating this policy.

How can you contact us about this policy?
If you have any questions or comments about this policy, please send an email to us at: info@flowpl.com
Or send us to the following address:
Customer Services Department
Flow Company
Khaled Bin Yazeed Street
PO Box 50334
Jeddah 21523
Kingdom Saudi Arabia
Tel: +966122303999

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