Introduction
Thank you for choosing Flow for transportation. We are committed to protecting your personal data and the right to privacy. If you have any questions or problems regarding our policies or practices in relation to your personal data, please contact us via our customer support channels [email protected]
When you visit our website https://www.flowpl.com and use our services, you can trust us with your personal data.
We take your privacy very seriously and in this policy we seek to explain to you in the best possible way what data we collect, how we use it, and your rights in relation to this data.
We hope that you read this policy carefully as this is an important matter and in the event that there are any terms in this privacy policy that you do not agree to, please stop using our site and services.
This privacy policy applies to the customers, vendors, job applicants and other visitors.
How do we obtain your data?
The data collected through various channels such as websites, phones, social media platforms, applications, related services, sales, marketing, surveys or marketing events…etc.
We refer to them collectively in this policy. Please read this privacy policy carefully as this will help you in making decisions about sharing your personal data with us.
What data do we collect?
We collect personal data that you provide to us such as your name, address, contact information, and identification number.
We also collect personal data that you voluntarily provide to us when you express an interest in obtaining data about us or when using our products or services.
The personal data we collect depends on the context of your interactions with us. The personal data we collect may include:
Name and Contact Data We collect your name, email address, postal address, phone numbers,and other similar contact data. For job applicants applying through the Career portal, we additionally collect resume/CVs for primary screening,
Credentials – security information used for authentication and account entry
– Payment data – We collect data necessary to perform payments such as IBAN numbers and make payments
All personal data you provide must be true, complete and accurate and you must inform us of any changes in such data.
Certain data such as IP and/or browser addresses, hardware characteristics, preferred language, country location, geographic location and operating system are collected automatically when you visit our website.
How do we use your data?
We process your data for the purposes of business interest, implementation of our contract with you, compliance with our legal obligation and your consent.
We use the data you provide to us to:
– Facilitate creating an account
– Delivery of our products and services
– Receive and make payments
– Mail Recommendations
– Questionnaires and suggestions
– Communications
– End User Communications
– Protecting our website
– Monitoring and preventing fraud/theft
– Enforce the terms, conditions and policies
– Business purposes
– data analysis, directions for evaluating the service provided by us
– Responding to requests from legal authorities
What are your rights regarding privacy?
Based on the KSA PDPL, you have a number of rights when it comes to the processing of your data. You can exercise some of your rights yourself via DSR available on the website. Alternatively, you can contact our customer service . If you feel that your request has not been handled properly or if you have a complaint, please contact us. We will try to resolve it together with you as soon as possible. You also have the right to submit a complaint to the Saudi Data and Artificial Intelligence Authority (SDAIA) (hereinafter called as “Data Protection Authority Saudi Arabia”) at any time.
Following are the rights provided under this jurisdiction:
- Right to be informed
- Right to access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to lodge complaints
- Right to withdraw consent
- Right to data portability
Under KSA PDPL, and depending on your jurisdiction, you may have a number of rights when it comes to your Personal Data. Further information and advice about your rights can be obtained by contacting us through this form or the link to be provided.
Will your data be shared with anyone?
We only share data in the following cases
Legal Obligations – We can disclose data where there is a legal requirement to do so in order to comply with applicable laws, request government agencies, lawsuits, court orders, and request law enforcement agencies Legal Rights – We disclose data that we believe is necessary to investigate, prevent, or take action against potential fraud/theft, potential safety-threatening situations, illegal activities, or any prosecution involved in them.
Suppliers, consultants and other third parties who provide the service to us and require access permissions to carry out their work.
Do we use Google Maps?
Yes, we use Google Maps to provide better service and use exact geographic coordinates for tracking the exact location for delivery purposes.
Is your data transferred internationally?
Yes, we may transfer, store, and process your data in countries other than yours. However, we will take the necessary measures to protect your personal data per this Privacy Policy and the country’s applicable law.
Where is your data stored?
In order to obtain and store certain data, we work with different applications. In order to guarantee your privacy, these applications are subject to strict rules. Most data is stored within the Kingdom of Saudi Arabia. For data sent outside the Kingdom of Saudi Arabia, we only work with parties that offer sufficient protection in accordance with KSA PDPL Rules. For transfers to other countries and parties, we work with special contracts.
How long do we keep your data?
We will retain your data for as long as it is necessary to carry out the practical and legal needs of the service in accordance with applicable law. Any information will be stored and isolated from any further processing until deletion is possible.
How do we maintain the safety and security of your data?
We have appropriate organizational and technical security measures designed to protect the security of any personal information we process. However, we cannot guarantee that the Internet is 100% secure.
Can this Privacy Policy to be amended?
Yes, this privacy policy can be amended. This privacy policy is dated December __, 2024. We advise you to consult the privacy policy regularly. We will inform you about important changes separately.
Flowpl Saudi Arabia is responsible for the processing of your personal data.
How can you Contact Us about this Policy?
If you have any questions or comments about this policy, please send an email to us at: [email protected]
Or send us to the following address:
Customer Services Department
Headquarters
Flow Company
Khaled Bin Yazeed Street
PO Box 50334
Jeddah 21523
Kingdom Saudi Arabia
Tel: +966122303999
